Shipping Policy

Shipping Policy

At Amrado, we’re committed to providing a smooth, transparent, and dependable shipping experience for all our customers.
Below, you’ll find everything you need to know about our shipping process, delivery timelines, and customer support.

Shipping Range

Countries: We currently ship across the United States.

Future Expansion: We are working to expand our delivery services to additional countries soon.

Shipping Costs

Within the United States:
✅ Free shipping on all orders — no minimum purchase required.

No Hidden Fees:
All costs and applicable taxes are clearly displayed at checkout before you confirm your order.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days, Monday through Friday.

  • Cut-Off Time: Orders placed before 4:00 PM (local time) are processed the same day.

  • Weekend Orders: Orders placed on weekends or public holidays will be processed on the next business day.

Transit Time

  • Estimated Delivery: 5–7 business days after shipment.

  • Total Delivery Time: Typically 6–9 business days, including handling and processing.

  • Delivery Days: Monday through Friday (excluding holidays).

Please Note: Delivery times are estimates and may vary due to carrier delays, weather, or peak season volume.

Shipping Process

  • Reliable Carriers: We partner with trusted logistics companies across the U.S. to ensure safe, timely delivery.

  • Insured Shipments: All orders are insured against loss or damage during transit. If your package is lost or damaged, contact our support team immediately.

  • Eco-Friendly Packaging: We strive to use recyclable and sustainable packaging materials whenever possible.

Tracking Instructions

  • Tracking Information: Once your order is shipped, you’ll receive an email with your tracking number and carrier details.

  • Track Your Order: You can track your shipment directly through our website at:
    👉 https://amrado.com/pages/track-order

  • Need Help? If you have any issues tracking your order, please reach out to us via our Contact Page or email us at contact@amrado.com.

Missing Items Procedure

If your package arrives incomplete or missing items, please notify us at contact@amrado.com within 7 days of receipt.

Customers are responsible for providing an accurate delivery address and being available to receive their packages.
Some deliveries may be left in a secure location with photographic proof.
Amrado cannot be held responsible for theft or loss after a package has been marked as “Delivered” by the carrier.

Return Policy

  • Return Window: Returns are accepted within 30 days of delivery.

  • Condition: Items must be unused, undamaged, and in their original packaging. Personalized or used items are not eligible for return.

  • Return Costs: Customers are responsible for return shipping costs unless the item received is defective or incorrect.

  • Refunds: Refunds are processed within 7 business days after we receive and inspect your return. Refunds are issued to your original payment method.

Restocking Fee

We do not charge any restocking fees on returned items.

Return Delivery Costs

  • Defective or Incorrect Items: Return shipping is free for damaged or incorrect products.

  • Customer Remorse: Customers cover the return shipping fee for unwanted items or preference-based returns.

Contact Information

Trade Name: Amrado
Company Name: Khmaissi Solutions LLC
Company ID: 2025-001649411
Registered Address: 30 N Gould St STE R, Sheridan, WY 82801, United States
Email: contact@amrado.com
Phone: +1 410-772-3029
Contact Form: https://amrado.com/pages/contact
Customer Service Hours: Monday to Sunday — 9:00 AM to 6:00 PM (local time)