Refund Policy

Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Amrado website:
👉 https://amrado.com

Our goal is to ensure that every customer is completely satisfied with their purchase.
If for any reason you’re not, you may return your order under the terms outlined below.

Contact Information

For any questions regarding returns or refunds, please contact our customer support team:

Email: contact@amrado.com
Address: 30 N Gould St STE R, Sheridan, WY 82801, United States
Phone: +1 410-772-3029
Contact Form: https://amrado.com/pages/contact

Return Window

Customers in the United States have the right to return their purchase within 30 days of delivery, without needing to provide a reason.
To qualify, items must be unused, undamaged, and in their original packaging.

Return Instructions

1. Return Notification:
To initiate a return, please email contact@amrado.com with your order number and the reason for return.

2. Return Authorization:
Our team will review your request and send you detailed instructions, including the return address and a prepaid label if applicable.

3. Packaging:
Repack the product securely in its original packaging with all accessories, manuals, and tags included.

4. Shipping:
Use the provided return instructions to send your package back safely.

Return Costs

For Defective or Incorrect Products:
No return shipping cost will be charged.
If your item is defective, damaged, or incorrect, Amrado will cover all return shipping fees.

For Customer Remorse (Change of Mind):
Return shipping costs are the responsibility of the customer.
This includes cases where the product was ordered incorrectly, is no longer wanted, or the customer has changed their mind.

Specific Return and Refund Conditions

Change of Mind:
You may return your order within 30 days of delivery, provided it is unused, undamaged, and in its original packaging.

Defective Goods:
If your item is defective, contact us immediately.
We’ll cover the shipping cost and provide either a replacement or full refund.

Damaged Goods:
If your order arrives damaged, please email photos of the issue within 48 hours of delivery.
After verification, we’ll arrange a replacement or refund.

Incorrect Product Received:
If you received the wrong product, please contact us right away.
We’ll organize the return and send the correct item at no additional cost.

Product Never Arrived:
If your package hasn’t arrived within the estimated delivery time, reach out to our support team.
We’ll investigate the issue and issue a full refund or replacement if the item cannot be located.

Order Cancellation:
Orders can be canceled before shipment.
Once an order has been dispatched, it can only be returned after delivery following this policy.

Policy for Damaged or Defective Goods

If your order arrives defective or damaged, please email contact@amrado.com within 48 hours of delivery.
Include clear images of the problem.
After inspection, we’ll send a replacement or issue a full refund to your original payment method.

Policy for Non-Damaged Goods

If you change your mind, you can return any unused and undamaged product within 30 days of delivery.
Please ensure the product is returned in its original condition and packaging.

Timelines

  • Return Notification: Within 30 days of delivery.

  • Return Shipment: Must be shipped within 14 days after approval.

  • Refund Processing: Refunds are processed within 7 business days after we receive and inspect your item.

  • Refund Method: Refunds are issued to your original payment method.

  • Confirmation: A confirmation email will be sent once your refund is processed.

Exceptions to the Return Policy

For hygiene and safety reasons, we cannot accept returns for:

  • Custom or personalized items

  • Opened hygiene or beauty products (e.g., underwear, socks, skincare tools)

Return Address

All returns should be shipped to:
Amrado Returns Department
30 N Gould St STE R, Sheridan, WY 82801, United States

Shipping Method and Costs

Orders and returns are shipped via trusted U.S. carriers such as USPS, UPS, or FedEx.
Restocking Fee: $0 — Amrado does not charge restocking fees.

Legal Rights

This Return and Refund Policy does not affect your statutory rights under applicable U.S. consumer protection laws.

Questions?

Visit our FAQ Page or contact our customer support team:
📧 contact@amrado.com
📞 +1 410-772-3029
🕒 Monday to Sunday: 9:00 AM – 6:00 PM (local time)